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Measures and Indicators of Product and Service Performance That Have

question 66

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Measures and indicators of product and service performance that have a strong correlation with customer satisfaction are appropriate to monitor.

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Definitions:

Behaviourist

A psychological approach focusing on observable behaviors and their conditioning rather than internal processes.

Free Will

The concept that humans have the capacity to make choices that are not predetermined by external forces or internal conditions.

Humanism

A perspective in psychology that emphasizes the study of the whole person and the uniqueness of each individual’s experience.

Introspection

The examination of one's own conscious thoughts and feelings.

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