It Costs 3 to 5 Times More to Keep an Existing

question 11

True/False

It costs 3 to 5 times more to keep an existing customer than to acquire a new customer.

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Definitions:

Alcohol

A psychoactive substance commonly found in beverages like beer, wine, and spirits, known for its intoxicating effects.

Conduct Disorder

A mental health disorder diagnosed in childhood or adolescence characterized by a persistent pattern of behavior that violates societal norms and the rights of others.

Overt-destructive

Refers to behaviour that is openly aggressive and destructive.

Overt-nondestructive

Behaviors or actions that are openly displayed or expressed but are not harmful or intended to cause damage.