The Quote "Happy Employees Create Happy Customers" Best Characterizes the Service-Profit

question 44

True/False

The quote "Happy employees create happy customers" best characterizes the Service-Profit Chain (SPC) model.

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Definitions:

Exports

Exports refer to goods or services produced in one country and sold to buyers in other countries, contributing to the exporting country's economy.

Outsourcing

The business practice of hiring a party outside a company to perform services or create goods that traditionally were performed in-house by the company's own employees.

Manufacturing

The activities and processes used in making tangible products; also called production.