Which of the Following Is True

question 65

Multiple Choice

Which of the following is true?

• A)The theory of the Balanced Scorecard model of performance is leadership drives the operating system that creates business results.
• B)The Service-Profit Chain focuses on learning, internal business, customers, and financial performance.
• C)Volume flexibility allows the firm to change their learning behavior of employees as conditions change.
• D)In the BankUSA: Credit Card Division case study internal and external performance was negatively correlated.

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Definitions:

Payments of Interest

The act of paying the interest charge on a loan or debt, typically made at regular intervals over the lifetime of the loan.

Payments for Income Tax

Financial outlays made by individuals or corporations to government entities in accordance with taxable income or profits.

Unearned Rental Revenue

Income received from tenant payments before the rental period has occurred, recorded as a liability until earned through the passage of time.

Rent Revenue

Income generated from leasing out property or equipment to another party.