Of the Four Models of Organizational Performance, Which Two Focus

question 80

Multiple Choice

Of the four models of organizational performance, which two focus on the "big picture" of organizational performance rather than on operational-level framework?

• A)Malcolm Baldrige National Quality Award Framework and the Value Chain model
• B)Balanced Scorecard and the Service-Profit Chain
• C)Malcolm Baldrige National Quality Award Framework and the Balanced Scorecard
• D)Value Chain model and Service-Profit Chain

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Definitions:

External Attribution

Assigning the cause of one's own or another's behavior to external factors or situations beyond the individual's control.

Kelley's Terminology

Refers to concepts and nomenclature introduced by psychologist Harold Kelley, particularly in relation to attribution theory.

Distinctiveness Information

Information that highlights how an object, individual, or event is different from others, enhancing memory and perception.

Internal Cause

An explanation of behavior or events attributing to factors within a person such as personal decisions, efforts, or characteristics.