Which of the Following Is Not a Major Characteristic of a Customer

question 22

Multiple Choice

Which of the following is not a major characteristic of a customer relationship management system (CRM) ?

• A)segmenting markets
• B)identifying possible fraudulent transactions
• C)monitoring the quality levels of products
• D)forecasting customer retention

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Definitions:

Net Credit Sales

The total revenue from sales made on credit minus any returns or allowances, representing the actual amount expected to be collected from customers.

Horizontal Analysis

A financial analysis technique that compares historical financial data over a series of reporting periods to identify trends and changes.

Notes Receivable

Written promise (as evidenced by a formal instrument) for amounts to be received.

Retained Earnings

Net income that the corporation retains for future use.