CRM Helps Firms Gain Competitive Advantage by All of the Following

question 12

Multiple Choice

CRM helps firms gain competitive advantage by all of the following except

• A)providing real-time transaction processing
• B)segmenting markets
• C)tracking sales trends and advertising effectiveness
• D)identifying which customers should be the focus of targeted marketing initiatives

Understand modern strategic management theories regarding the best competitive advantages.

Know the strategic importance of value chain activities and how they vary by industry.

Learn about the characteristics that do not lead to sustainable competitive advantages.

Understand the historical and methodological foundations of psychological assessment.

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Definitions:

North Korea

North Korea is a country in East Asia, officially known as the Democratic People's Republic of Korea, known for its authoritarian government and isolation from most of the international community.

South Korea

A country located in East Asia, known for its advanced technology sector, vibrant culture, and strong economy.

Corporation

A legal entity recognized under law as separate from its owners, providing limited liability and allowing ownership through shareholding.

Circular Flow Diagram

A visual model that shows how money moves through an economy between households and firms.