Which of the Following Is Not a Principal Element in Service

question 19

Multiple Choice

Which of the following is not a principal element in service encounter design?

• A)Technology and information support systems
• B)Customer contact behavior and skills
• C)Service provider selection, development and empowerment
• D)Service recovery and guarantees

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Definitions:

Direct Manufacturing Cost

Expenses that are directly attributable to the production of goods, including materials and labor directly involved in the manufacture.

Period Costs

Expenses that are not directly tied to the production process and are instead charged to the period in which they are incurred.

Financial Reporting

Developing communications that display an organization’s monetary status to those in charge, investors, and the government.

Direct Manufacturing Cost

Costs directly associated with the production of goods, including raw materials and labor.