Call Centers, Ltd A What Is the Total Weighted Score for Each of Model

question 34

Essay

Call Centers, Ltd. has decided to use the weighted scoring model approach to aid the company in finding new locations for major call centers. Below is information regarding four potential locations. A score of 1 is least favorable; a 5 is most favorable.)
$\begin{array}{lc|cccc}&&&&\text { Location }\\\text { Factors } & \text { Weight } & \text { A } & \text { B } & \text { C } & \text { D } \\\hline\text { Labor cost/hour } & .50 & 3 & 5 & 4 & 4 \\\text { Labor availability } & .25 & 5 & 4 & 3 & 5 \\\text { Government regulations } & .15 & 5 & 2 & 4 & 5 \\\text { Transportation } & .10 & 4 & 3 & 5 & 4\end{array}$
a. What is the total weighted score for each of the three locations?
b. Which location should be chosen, based on total weighted score?

---

Definitions:

Capacity Constraint

A limitation on the resources available for production, such as time, labor, or materials, which can affect the maximum output levels.

Double-subscripted Variables

Variables in mathematical modeling that are indexed by two sets, often used to represent the elements in a matrix or a two-dimensional array.

Capacity Constraint

A limitation or restriction on the maximum level of output that a system or process can handle.

Double-subscripted Variables

Variables that are identified by two subscripts, often used in mathematical and statistical models to represent two-dimensional data.