All of the Following Are Components of the GAP Model

question 33

Multiple Choice

All of the following are components of the GAP model except

• A)The discrepancy between delighting or pleasing customers and total customer service and satisfaction
• B)The discrepancy between management's perceptions of what features constitute a target level of quality and the task of translating these perceptions into executable specifications
• C)The discrepancy between quality specifications documented in operating and training manuals and plans and their implementation
• D)The difference between the customer's expectations and perceptions

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Definitions:

Sexual Act

A physical interaction between individuals that involves the genital organs, often for reproduction or pleasure.

Clitoris

A sensitive and erectile part of the female genitals at the anterior end of the vulva, playing a key role in female sexual pleasure.

Engorged

Swollen with fluid or blood, often used in reference to tissues or organs that have filled with such substances to a higher than normal volume.

LH Surge

Increase in plasma luteinizing hormone (LH) levels before ovulation and responsible for initiating it.