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You are a consultant who has been hired by an HMO to try to improve patient satisfaction and retention.Based on the research discussed in the text,your most effective recommendation would be to
Raters' Biases
Prejudices or subjective views held by individuals assessing others, which can affect the fairness of evaluations.
Work Performance
Work performance is the level of effectiveness and efficiency with which an individual or team executes assigned tasks or duties.
Work Attitude
An individual's set of feelings, beliefs, and thoughts about their job and work environment.
Rewarded
Recognized, recompensed, or given a prize for one's efforts, achievements, or behavior, often motivating continued performance or conduct.
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