Alice Zhong Is the VP of Operations at Pearl Financial

question 9

Multiple Choice

Alice Zhong is the VP of operations at Pearl Financial Services.She wants to measure customer satisfaction after a new website and other changes were introduced a few months ago.For this purpose,she uses random five-digits numbers from the website random.org (which offers true random numbers on the Internet) .This is an example of ______.

• A) simple random sample
• B) systematic sample
• C) convenience sample
• D) stratified sample
• E) cluster sample

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Definitions:

Car Sales People

Individuals who specialize in selling cars, aiming to meet customer needs while generating profit for the dealership.

Low-ball Technique

A persuasion strategy in which an initial, attractive offer is made, followed by the revelation of additional costs or downsides.

Bait-and-switch Technique

A deceptive marketing strategy where customers are lured by the promise of one product or service, only to be pressured into purchasing a more expensive substitute.

Informational Influence

Definition: A form of social influence where an individual conforms to the behavior of others because they believe the group may have more accurate information.