The Customer Help Center in Your Company Receives Calls from Customers

question 54

Multiple Choice

The customer help center in your company receives calls from customers who need help with some of the customized software solutions your company provides.Your company claims that the average waiting time is 7 minutes at the busiest time, from 8 a.m.to 10 a.m., Monday through Thursday.One of your main clients has recently complained that every time she calls during the busy hours, the waiting time exceeds 7 minutes.You conduct a statistical study to determine the average waiting time with a sample of 35 calls for which you obtain an average waiting time of 8.15 minutes.If the population standard deviation is known to be 4.2 minutes, and α = 0.05, the p-value is approximately

• A)0.025
• B)0.026
• C)0.05
• D)0.053
• E)0.10

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Definitions:

Direct Formatted Message

A communication method where information is presented straightforwardly and without unnecessary embellishments, often used for clarity and efficiency.

Closing Paragraph

The final section of a piece of writing, summarizing the main points and providing a concluding thought or call to action.

Routine Request

A standard or usual request often encountered in a particular context or environment.

Persuasive

Capable of convincing someone to do or believe something through reasoning or the use of emotional appeal.