When an Executive at American Airlines Interviews the Airline's Flight

question 6

Multiple Choice

When an executive at American Airlines interviews the airline's flight attendants in an attempt to determine how customer service on the airline can be improved,this is an example of a(n) :

• A)secondary data analysis.
• B)experience survey.
• C)focus group.
• D)case analysis.
• E)longitudinal study.

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Definitions:

Job Rotation

A strategy where employees rotate between different jobs or tasks within an organization to gain varied skills and reduce monotony.

Soft Skills

Personal attributes that enable someone to interact effectively and harmoniously with other people.

Team Skills

Abilities and competencies that enable individuals to work effectively as part of a group.

Discipline-Specific Skills

Abilities or knowledge unique to a particular field or area of study.