When Southwest Airlines Sends a Five-Item Questionnaire Over the Internet

question 8

Multiple Choice

When Southwest Airlines sends a five-item questionnaire over the Internet to its frequent fliers from St.Louis to Newark the day after the flight to determine their degree of customer satisfaction with the airline,this is an example of what type of research design?

• A)Experience survey
• B)Experiment
• C)Observation
• D)Secondary data analysis
• E)Survey research

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Definitions:

Easily Consoled

describes a state of being able to be comforted or soothed with relative ease, often used in the context of infants or emotional distress.

Securely Attached

A term describing individuals, especially infants, who have developed strong and healthy emotional bonds with their caregivers, characterized by trust and a sense of safety.

Sensitivity

The capacity to perceive, feel, or be aware of stimuli, situations, or the emotions of others.

Internal Working Model

A mental model that children construct as a result of their experiences with their caregivers and that they use to guide their interactions with their caregivers and others.