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Which of the Following Is the Type of Data That

question 6

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Which of the following is the type of data that mystery shopping firms attain?


Definitions:

Contrast Errors

In performance assessment, these are errors made when comparing one individual's performance too closely against others, rather than against objective criteria, leading to exaggerated differences.

Halo Errors

Halo errors occur in performance appraisal when the evaluator's overall impression of an employee, either positive or negative, influences judgments about specific performance traits.

360-degree Appraisal

A comprehensive performance review process involving feedback from a wide range of sources including supervisors, peers, subordinates, and sometimes clients to provide a holistic view of an employee's performance.

Downward Feedback Method

A process of communication where supervisors or managers provide feedback to their subordinates to help them improve their performance.

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