When Marriott Hotel Hires Someone to Book a Room at a Specific

question 5

Multiple Choice

When Marriott Hotel hires someone to book a room at a specific Marriott Hotel location in St.Louis and to pretend to be a customer,when,in fact,this "customer" is checking out the hotel and its staff on a performance survey,this is an example of a(n) :

• A)an EEG study.
• B)mystery shopper.
• C)a natural situation.
• D)a GSR study.
• E)open observation.

---

Definitions:

Fixed Overhead

Regular, consistent expenses associated with operating a business such as rent, utilities, and insurance that do not vary with production volume.

Direct Labor

The wages and benefits paid to workers who are directly involved in the production of goods or the provision of services.

Raw Material

The basic material from which a product is made, typically unprocessed or minimally processed.

Direct Labor Variances

The difference between the actual costs of direct labor and the standard or expected costs, used for budgeting and financial analysis.