When United Airlines Asks One of Its Employees to Fly

question 7

Multiple Choice

When United Airlines asks one of its employees to fly from New York to Los Angeles and to pretend that he ordered a vegetarian meal (when he did not to this) in order to see the reaction of the flight attendant when he complains that he ordered this meal and was unhappy that it was not available,this is an example of:

• A)a natural situation.
• B)exploratory research.
• C)descriptive research.
• D)an experiment.
• E)a mystery shopper.

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Definitions:

Total Success

A term often used to denote achieving all set goals and aspirations without any shortcomings or failures.

Modeling

The process of learning behaviors by observing and imitating others, especially influential or authoritative figures.

Snake Phobias

An intense, irrational fear of snakes, often leading to avoidance behavior.

Mental Retardation

An outdated and offensive term formerly used to describe a significantly below-average intellectual functioning and adaptive behavior.