Which of the Following Statements Regarding a Balanced Scorecard Is

question 124

Multiple Choice

Which of the following statements regarding a balanced scorecard is correct?

• A) A balanced scorecard includes several different performance measures that can be used to assess how well a business is accomplishing its mission.
• B) A balanced scorecard includes financial performance measures such as ROI.
• C) A balanced scorecard includes nonfinancial measures such as defect rates or on-time deliveries.
• D) All of these answers are correct.

---

Definitions:

Moods

are affective states that are less specific than emotions, often longer-lasting, and not necessarily triggered by a specific event or object.

Display Rules

Cultural or social guidelines that dictate how emotions should be expressed in particular situations.

Certain Emotions

Specific, identifiable feelings that influence individuals' thoughts and actions.

Employees

Individuals who are hired by an organization or a person to perform work under agreed conditions for compensation.