Productivity Relates to

question 15

Multiple Choice

Productivity relates to

• A)working harder over time.
• B)working longer over time.
• C)producing the same output with fewer labour hours.
• D)producing the same output with more labour hours.

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Definitions:

Listening

The active process of receiving and understanding messages communicated by others, often emphasized as a key skill in effective communication and sales.

Empathy

The ability to understand and share the feelings of another, key in building meaningful relationships and effective communication.

Feedback

Information or criticism about a prior action or behavior from an individual, which is used as a basis for improvement.

Customer Needs

The requirements or desires that consumers have which drive them to purchase products or services to fulfill these needs.