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Optima Medico Corporation, a U.S. firm, signs a contract with Pharma Beneficial, Ltd., a Canadian firm, to give Pharma the right to sell Optima's products in Canada. This is
Total Quality Management (TQM)
A management strategy aimed at embedding awareness of quality in all organizational processes, seeking continuous improvement.
Pareto Analysis
A decision-making tool that uses the principle that 80% of effects come from 20% of causes to prioritize actions or problem-solving efforts.
Flow Chart
A graphical representation of a process or system showing the sequence of steps or operations using symbols and arrows.
Control System
Mechanisms or procedures implemented to guide activities towards achieving organizational objectives, often through monitoring and feedback.
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