Since Services Are Intangible, the Design of the Service Needs

question 58

Multiple Choice

Since services are intangible, the design of the service needs ___________ .

• A) to be intangible
• B) to be very specific
• C) to be in the mind of the customer
• D) to be explained to the customer prior to delivery of the service
• E) to specify exactly what the customer is supposed to experience.

Explain strategies for improving memory retention and recall, such as chunking and rehearsal techniques.

Illustrate the limitations and capacities of different memory storage systems.

Examine misconceptions about memory capacity and functionality.

Understand the different types of memory storage (sensory, short-term, and long-term) and their characteristics.

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Definitions:

Duties And Responsibilities

Tasks or actions that are required to be completed as part of one's role or job.

Leadership Exercise

Activities or practices designed to develop or enhance an individual's skills and qualities as a leader.

Energizes

To imbue with energy or vitality; often refers to actions or elements that inspire or increase motivation and enthusiasm.

Studies Of Leadership

Academic and applied research focusing on the characteristics, behaviors, and practices of effective leaders.