What Are the Three Elements of the Service Package

question 65

Multiple Choice

What are the three elements of the service package?

• A) physical goods, sensual benefits, and psychological benefits
• B) sales, return policy, and warranty
• C) customer service, return policy, and warranty
• D) kindness, information provision, and speed
• E) physiological benefits, sensual benefits, and psychological benefits

---

Definitions:

Consumption

The use of goods and services by households or individuals.

Unreasonably Dangerous Product

In product liability, a product that is defective to the point of threatening a consumer’s health and safety. A product will be considered unreasonably dangerous if it is dangerous beyond the expectation of the ordinary consumer or if a less dangerous alternative was economically feasible for the manufacturer, but the manufacturer failed to produce it.

Tort Action

A lawsuit brought to obtain a private civil remedy for harm caused by wrongful conduct.

Strict Liability

A legal doctrine that holds a party responsible for their actions or products without the plaintiff having to prove negligence or fault.