What Occurs When a Customer Enters One Line and Then

question 99

Multiple Choice

What occurs when a customer enters one line and then switches to a different line in an effort to reduce his or her waiting time?

• A) balking
• B) walking
• C) reneging
• D) vacillating
• E) jockeying

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Definitions:

Adversity

Difficult or unfavorable conditions or circumstances that one may face in life, often resulting in the need to overcome challenges.

Maintaining

Keeping something in an existing state or condition, often requiring regular check and care.

Motivated

Being driven or encouraged to act or accomplish something, often due to personal desire or external rewards.

Motivational Strategy

Techniques or plans designed to inspire individuals towards achieving certain goals or improving performance.