A Single-Line Service System Eliminates Jockeying Behavior

question 72

True/False

A single-line service system eliminates jockeying behavior.

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Definitions:

Client-Centered Therapy

A form of humanistic therapy associated with Carl Rogers, in which the therapist’s genuineness, unconditional positive regard, and empathic understanding are crucial to therapeutic success.

Psychoanalysis

A theory of human personality development formulated by Freud, based on assertions about unconscious conflict and early psychosexual development; also the method of therapy that draws heavily on this theory.

Unconditional Positive Regard

A term used in psychology to describe a practice where one shows complete support and acceptance of a person regardless of what that person says or does.

Empathic Understanding

The capacity to recognize, comprehend, and directly experience the emotions of another person.