The Most Important Factor in the Success or Failure of TQM

question 14

Multiple Choice

The most important factor in the success or failure of TQM efforts is

• A) Getting started quickly
• B) The use of statistical process control
• C) The genuineness of the organization's commitment
• D) The use of cause-and-effect diagrams
• E) Employee training

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Definitions:

Whistleblowers

Individuals who expose illegal, unethical, or improper practices within an organization, often at personal risk.

Diehards

Individuals who are strongly resistant to change or who hold firm to a particular belief or position.

Activists

Individuals committed to driving change within society through various forms of advocacy and action.

Customer Preferences

Refers to the likes, dislikes, desires, and needs that guide consumer decisions.