One TQM Mistake Companies Make Is Believing That the Responsibility

question 57

Multiple Choice

One TQM mistake companies make is believing that the responsibility for quality and elimination of waste lies

• A) with the supplier
• B) with the return and repair shop
• C) with the supply chain
• D) with all employees but top management
• E) with top management alone.

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Definitions:

Reinforcer

Any stimulus that strengthens or increases the probability of a specific response or behavior by providing a consequence an individual finds rewarding.

Change Her Behavior

The process or act of modifying an individual's actions or reactions through various methods, such as reinforcement or punishment.

Conditioned Stimulus

A previously neutral stimulus that, after becoming associated with the unconditioned stimulus, eventually comes to trigger a conditioned response.

Salivate

The secretion of saliva in the mouth, often in response to the sight, smell, or thought of food.