Studies of the 911 Call Workload Give a Comprehensive Picture

question 37

Multiple Choice

Studies of the 911 call workload give a comprehensive picture of routine police patrol work.From these studies, what percentage of all calls for service was found to involve criminal law enforcement?

• A)50-60 percent
• B)85-95 percent
• C)5-15 percent
• D)20- 30 percent

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Definitions:

Engagement

The emotional and cognitive connection that employees feel towards their work, often resulting in higher levels of motivation and productivity.

Gallup Organization

A global analytics and advisory firm known for its public opinion polls and research on human behavior and workplace trends.

Fellow Workers

Colleagues or co-workers within an organization who collaborate or work together in a professional environment.

Cognitive Dissonance Reduction

The process of alleviating discomfort caused by holding two contradictory beliefs, through changing attitudes, beliefs, or behaviors.