What Is Total Quality Management (TQM)

question 163

Multiple Choice

What is Total Quality Management (TQM) ?

• A) a philosophy of supplying customers with superior products and services
• B) an exchange of information with suppliers and customers to create efficient and effective processes
• C) a software system that integrates a company's functions, departments, and data into a single system
• D) a system that speeds the transformation of raw materials into finished products

Recognize best practices in nonprofit board governance relating to transparency and accountability.

Understand the roles and responsibilities of volunteers and legal officers in nonprofit organizations.

Acknowledge the legal duties of care, loyalty, and obedience within the context of nonprofit governance.

Understand the significance of formal authority and psychological centrality in nonprofit leadership.

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Definitions:

Distributions

Refers to the way values are spread over a range for a dataset or variable in statistics.

Magnitude and Direction

Magnitude and direction describe the strength and the pathway (positive or negative) of a relationship or effect observed within a dataset.

Mann-Whitney U

A nonparametric test that compares differences between two independent groups on a single, continuous variable.

Wilcoxon Rank

The Wilcoxon Rank Sum Test or Wilcoxon Signed Rank Test is a non-parametric statistical hypothesis test used to compare two paired samples to assess whether their population mean ranks differ.