​When Quality Costs Reach the Optimal Range of 2 to 4

question 97

Multiple Choice

​When quality costs reach the optimal range of 2 to 4% of sales, control costs typically account for about _____ of total quality costs.

• A) ​10 to 15%
• B) ​80 to 85%
• C) ​20 to 30%
• D) ​40 to 50%

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Definitions:

Emotional Arousal

The condition of experiencing heightened feelings, which can significantly impact mood and behavior.

Masochistic

Pertaining to masochism, where there is a tendency to derive pleasure from one's own pain or humiliation.

Success

The achievement of a goal or the attainment of prosperity, fame, or a favorable outcome.

Confirmation Bias

The tendency to seek information that supports one’s beliefs while not pursuing disconfirming information.