The Balanced Scorecard Perspective That Defines the Customer and Market

question 63

Multiple Choice

The Balanced Scorecard perspective that defines the customer and market segments in which the business unit will compete is the ____ perspective.

• A) customer
• B) internal business process
• C) learning and growth
• D) financial
• E) None of these.

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Definitions:

Applied Overhead

Applied overhead refers to the estimated amount of overhead costs allocated to particular cost objects based on a predetermined rate, used to assign indirect costs to products or services.

Variance Measured

The process of determining the difference between expected and actual performance, costs, or revenues for the purpose of financial analysis and control.

Variable Overhead

Overhead costs that fluctuate with the level of production output, such as utilities for machinery or costs for raw materials.

Direct Labour Hour

A measure of the amount of time a worker spends on direct production activities.