The Balanced Scorecard Perspective That Defines the Capabilities Than an Organization

question 4

Multiple Choice

The Balanced Scorecard perspective that defines the capabilities than an organization needs to create long-term growth and improvement is the ____ perspective.

• A) learning and growth
• B) internal business process
• C) customer
• D) financial
• E) None of these.

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Definitions:

Establish Commitment

Establishing commitment involves the process of ensuring that individuals or parties are dedicated and bound to a certain cause, plan, or relationship.

Negative Reinforcement

A behavior modification technique that involves the removal of an unpleasant stimulus to increase the likelihood of a desired behavior.

Scapegoat's Feelings

The emotions experienced by an individual who is unfairly blamed for problems or negative outcomes, often leading to feelings of rejection, guilt, or low self-esteem.

Empathy

The capacity to comprehend and empathize with someone else's emotions.