The Balanced Scorecard Perspective That Describes the Internal Processes Needed

question 40

Multiple Choice

The Balanced Scorecard perspective that describes the internal processes needed to provide value for customers and owners is the ____ perspective.

• A) customer
• B) internal business process
• C) learning and growth
• D) financial
• E) None of these.

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Definitions:

Cost Accounting System

A system of accounting for recording, classifying, allocating, summarizing, and analyzing various alternative courses of action for controlling costs.

Service Center

A segment within an organization that provides essential support services or assistance to other departments or units within the organization.