Examlex
Which one of these statements is correct?
Service Gap
Results when a service fails to meet the expectations that customers have about how it should be delivered.
Knowledge Gap
The difference in understanding or information between individuals or groups, especially in relation to access or comprehension of specific subject matter.
Tangibles
Physical items or goods that can be seen, touched, and measured, as opposed to services or digital products.
Responsiveness
The ability of a company, service, or product to react quickly and positively to customer needs or changes in the market.
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