Acme Janitor Service Has Always Taken Pride in the Fact

question 135

Essay

Acme Janitor Service has always taken pride in the fact that it had one of the highest customer response times in the home cleaning service industry. However, as the products manufactured for this industry have become more complex, the company's customer response time has declined.
Required:
Why do you think that response time declined if all other quality factors have remained the same?

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Definitions:

Time Management

The process of organizing and planning how to divide one's time between specific activities efficiently.

Daily Routine

A sequence of actions regularly followed by an individual.

Light Assignment

A term used in various contexts to describe a task or duty that is considered to be less demanding or easier than others.

Documentation System

Organized methods and procedures used for creating, maintaining, and managing patient records or documents within healthcare settings.