Managers Need to Understand Customers Because ________

question 161

Multiple Choice

Managers need to understand customers because ________.

• A) they are the key in influencing the board decisions and help in formulating policies with the suppliers
• B) they guide the managers to formulate pricing policies
• C) they are more knowledgeable as they easy access to price and other information online
• D) they influence the costing decisions of the product

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Definitions:

Reinforcement Theory

A theory in psychology that suggests behavior is shaped and maintained by its consequences, focusing on reinforcing desired behaviors and discouraging undesired ones through rewards and punishments.

Operant Conditioning

A learning process through which the strength of a behavior is modified by reinforcement or punishment.

Behavioral Perspective

An approach in psychology focusing on observable behaviors and how environmental interactions shape them.

Classical Conditioning

A learning process that occurs when two stimuli are repeatedly paired; a response that is at first elicited by the second stimulus is eventually elicited by the first stimulus alone.