The First Step to Successful Balanced Scorecard Implementation Is Clarifying

question 149

Multiple Choice

The first step to successful balanced scorecard implementation is clarifying the ________.

• A) organization's vision and strategy
• B) elements that pertain to value-added aspects of the business
• C) owner's expectations about return on investment
• D) objectives of all four balanced scorecard measurement perspectives

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Definitions:

Mechanism

The underlying process or system that enables something to function or produces a particular outcome.

Mediation

The process through which tools organize people’s activities and ways of relating to their environments.

Social Enhancement

The most basic social process of learning to use cultural resources, in which resources are used simply because others’ activities have made them available in the immediate environment.