For Each of the Following Measures, Identify Which Perspective of the Balanced

question 5

Essay

For each of the following measures, identify which perspective of the balanced scorecard it represents: financial, customer, internal-business-process, or learning-and growth.
1.service response time
2.market share
3.gross margin percentage
4.defect rates
5.customer satisfaction
6.information system availability
7.new-product development time
8.revenue growth
9.employee turnover rates
10.setup time

Identify the critical factors that contribute to the effectiveness of virtual teams.

Recognize the importance of trust in virtual teams and how it differs from trust in conventional teams.

Explore the lessons and considerations for managers in developing and maintaining virtual teams.

Understand the advantages and challenges associated with virtual teams.

---

Definitions:

Spur-of-the Moment

Actions taken impulsively without premeditation or consideration of the consequences, often based on sudden decisions.

W-4 Form

A tax form used by employees to indicate their tax situation to their employer, determining the amount of taxes to be withheld from their paycheck.

Federal Income Tax

An annual charge imposed by the US federal government on the income of individuals, businesses, trusts, and various legal organizations.

Wage Base Limits

The maximum amount of earnings on which an employee must pay certain taxes, such as Social Security.