Customer Response Time Involves ________

question 79

Multiple Choice

Customer response time involves ________.

• A) the speed it takes a customer to respond to an advertisement and place an order
• B) the speed at which an organization responds to customer requests
• C) the speed it takes to develop a new product
• D) the speed it takes an organization to develop a Total Quality Management (TQM) program

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Definitions:

Conformity

The act of matching attitudes, beliefs, and behaviors to group norms or societal standards.

Obedience

The act of following orders or instructions, especially from an authority figure, without question.

Social Loafing

The phenomenon in which each individual contributes a little less as more individuals are added to a task; a source of inefficiency when working in teams.

Recognize Individual

The act of acknowledging and respecting the uniqueness and identity of an individual person.