One of the Overall Goals of the Pancake House Restaurant

question 72

Multiple Choice

One of the overall goals of the Pancake House Restaurant is customer satisfaction. In the light of that goal, match the internal business processes perspective with the appropriate objective.

• A) Customer satisfaction means that the chefs engage in culinary continuing education.
• B) Customer satisfaction means that customers receive their food within 10 minutes of placing an order.
• C) Customer satisfaction means that the customer appreciation program is successful.
• D) Customer satisfaction means that the restaurant is profitable.

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Definitions:

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