For Service Organizations,customer Relations Are Part of the Supply Chain

question 26

True/False

For service organizations,customer relations are part of the supply chain and customers are part of the value chain.

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Definitions:

Low-Context Culture

A low-context culture is one in which communication is explicit, meaning is derived from the actual words spoken or written, and less is conveyed through nonverbal cues or context.

Communication Process

The sequence of steps through which information is transmitted and received between individuals or entities.

Managerial Success

Achieving organizational goals effectively and efficiently through planning, organizing, leading, and controlling resources.

Arbitrator

An independent individual or body officially appointed to settle a dispute, often used in the context of labor relations and commercial contracts.