A Taste of Italy Is a Pizza Business That Delivers

question 78

Essay

A Taste of Italy is a pizza business that delivers only. A Taste of Italy's business objectives are as follows:
1. To be profitable and grow
2. To manage its food inventory carefully (especially the cheese!)
3. To provide fast and courteous service
4. To have repeat customers
The following performance measures were developed:
5. Average unsold food at the end of the business day as a percentage of the total purchased that day
6. Growth in revenues per quarter and profit margin
7. Average customer wait time between order and delivery
8. Percentage of customers who have ordered before (All customers are identified by phone number.)
Match each of the above business objectives and performance measures with the four perspectives of the balanced scorecard. (Identify by placing the number or numbers next to the perspective; each number can be used only once.)
a. Financial Perspective ________________
b. Learning and Growth Perspective ________________
c. Internal Business Processes Perspective __________________
d. Customer Perspective _______________

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Definitions:

Negative

Characterized by a lack of positive qualities, often associated with harmful or undesirable effects.

External Locus

The belief that outcomes in one's life are determined by external forces or circumstances beyond personal control.

Positive Attitude

A position resulting from healthy self-esteem, optimism, extraversion, and personal control.

Negative Attitude

The tendency to consistently view situations, people, and outcomes pessimistically or unfavorably.