The Internal Business Perspective of the Balanced Scorecard Answers Which

question 43

Multiple Choice

The internal business perspective of the balanced scorecard answers which of the following questions?

• A) How do customers see us?
• B) What must we excel at?
• C) How do we look to shareholders?
• D) Can we continue to improve and create value?

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Definitions:

Manic-depressive Illness

Also known as bipolar disorder, it is a mental health condition characterized by extreme mood swings, including emotional highs (mania or hypomania) and lows (depression).

Poisson Distribution

A distribution quantifying the chances of a specific amount of occurrences happening within a set period or spatial region.

Probability

A measure of the likelihood that a certain event will occur, expressed as a number between 0 and 1, where 0 indicates impossibility and 1 indicates certainty.

Sales

The exchange of a commodity for money; the action of selling something.