In a Telephone Operating Company,negotiating and Maintaining Ongoing Relations with Regulatory

question 41

Multiple Choice

In a telephone operating company,negotiating and maintaining ongoing relations with regulatory bodies can be among the most important activities for competitive advantage.What type of value-chain support activity is this?

• A) service
• B) technology development
• C) human resource management
• D) general administration

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Definitions:

Product Quality

The measure of a product's ability to satisfy customer expectations, encompassing features, reliability, durability, and performance.

External Customer

Individuals or entities that purchase goods or services from a business but are not part of the organization itself.

Purchase Process

The steps and decision-making stages consumers go through before, during, and after buying a product or service.

Harvard Business Review

A prestigious magazine that publishes articles on topics related to business management practices and research.