When Attacked,older and Larger Firms Tend to Respond More Quickly,but

question 84

True/False

When attacked,older and larger firms tend to respond more quickly,but their responses are often more predictable.

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Definitions:

Continuous Improvement

Continuous improvement is an ongoing effort to enhance products, services, or processes, often involving incremental and breakthrough improvements.

RATER

A model used for the assessment of service quality, encompassing Reliability, Assurance, Tangibles, Empathy, and Responsiveness.

Service-Quality Dimension

Key aspects or criteria used to evaluate the quality of service provided, including tangibles, reliability, responsiveness, assurance, and empathy.

Professionalism

The conduct, behavior, and attitude expected of an individual in a work or business environment.