British Columbia Gold Inc

question 54

Multiple Choice

British Columbia Gold Inc. is planning to implement an open-door policy to deal with employee complaints. Which of the following is a key criterion for this policy to be successful?

• A) Managers must ensure that employees come to them only with job-related concerns.
• B) Managers must encourage employees to voice their complaints and listen honestly to those concerns.
• C) Managers must formalize the procedure and encourage employees to "start at the top."
• D) Managers must emphasize that they can offer solutions only on an advisory basis.