When Dion Was Hired at an Office Supply Chain Store

question 151

Multiple Choice

When Dion was hired at an office supply chain store, he had to memorize scripts for every possible interaction with customers and every procedure he may have to perform. What process is at work in Dion's workplace?

• A) globalization
• B) commodification
• C) rationalization
• D) internationalization

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Definitions:

Willful

An action done intentionally, often referring to a deliberate decision made with full awareness of its consequences.

Intentional Torts

Intentional torts are wrongful actions performed intentionally by a person against another person or property, resulting in harm.

Intentional

Intentional refers to actions done with purpose or deliberate intent, often in the context of torts or criminal law, where the mindset of the actor plays a key role.

Consequences

The outcomes or effects that result from a particular action or condition.