How Is Emotion Management Different from Emotion Labour

question 156

Multiple Choice

How is emotion management different from emotion labour?

• A) It is not paid.
• B) It is exciting.
• C) It is taught at business schools.
• D) It is only performed by managers.

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Definitions:

Cross-cultural Evidence

Information or data from different cultures used to support or refute theories, highlighting cultural variations or universalities.

Normative Influence

A type of social influence that leads to conformity, motivated by a fear of social rejection.

Informational Influence

Refers to the effect of relying on others for information in ambiguous situations, leading to conformity.

Autokinetic Effect

A phenomenon where a stationary, small point of light in a dark room appears to move because of involuntary eye movements.