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Describe John Kotter's eight-step model of change.
Outgroups
Groups to which an individual does not belong and towards which they may feel antipathy or competition.
Illusory Correlation
The perception of a relationship between two variables when none exists.
Self-Serving Attribution
A common tendency to attribute successes to personal characteristics and failures to external factors.
Internal Attribution
The process of explaining one's own or others' behavior as due to personal, intrinsic factors.
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