What Negative Consequence Might Result If There Is a Delay

question 40

Multiple Choice

What negative consequence might result if there is a delay in naming a successor when a key executive,such as a CEO,suddenly quits?

• A)decreased operating performance for up to two years
• B)increased recruitment and selection of middle managers
• C)decreased opportunities for management development
• D)increased likelihood that the successor will be a family member

Learn how to effectively combine or separate questions to ensure clarity and emphasis within business messages.

Understand the strategies for writing messages that invite favorable responses and build goodwill.

Grasp the difference between direct and indirect approaches in claims and routine inquiries.

Identify best practices in acknowledging orders and responding to routine inquiries.

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Definitions:

Upselling

A sales technique where a seller invites the customer to purchase more expensive items, upgrades, or other add-ons in an attempt to make a more profitable sale.

Analytical CRM

A type of Customer Relationship Management (CRM) focused on capturing, interpreting, and analyzing customer data to improve decision-making and customer relationships.

Customer Behavior

The study of how individual customers, groups or organizations select, buy, use, and dispose of goods, services, ideas, or experiences.

BI

Business Intelligence, the strategies and technologies used by enterprises for data analysis of business information.